Common Chinese Requests from Hotel Guests (and How to Respond)

Hotel guests often approach the front desk with similar requests—extra towels, wake-up calls, directions, or help with room issues. When guests speak Chinese, being able to respond calmly and politely in Mandarin can instantly improve their experience and reduce misunderstandings.

You don’t need to be fluent. Learning common guest requests and simple response phrases is enough to handle most daily situations confidently.

Below are the most frequent Chinese requests hotel staff hear—and how to respond professionally.

1. Requesting Extra Items (Towels, Pillows, Water)

Guest:

• 可以多給我毛巾嗎？
  (Kěyǐ duō gěi wǒ máojīn ma?)
  Can I have extra towels?

Staff response:

• 好的，馬上為您送上。
  (Hǎo de, mǎshàng wèi nín sòng shàng.)
  Sure, we’ll send them right away.
  
• 請稍等一下。
  (Qǐng shāoděng yíxià.)
  Please wait a moment.

2. Asking About Breakfast

Guest:

• 早餐幾點開始？
  (Zǎocān jǐ diǎn kāishǐ?)
  What time is breakfast?

Staff response:

• 早餐時間是七點到十點。
  (Zǎocān shíjiān shì qī diǎn dào shí diǎn.)
  Breakfast is from 7 to 10 a.m.
  
• 早餐在一樓餐廳。
  (Zǎocān zài yī lóu cāntīng.)
  Breakfast is on the first floor.

3. Wake-Up Call Requests

Guest:

• 可以幫我設定叫醒服務嗎？
  (Kěyǐ bāng wǒ shèdìng jiàoxǐng fúwù ma?)
  Can I get a wake-up call?

Staff response:

• 可以，請問幾點？
  (Kěyǐ, qǐngwèn jǐ diǎn?)
  Sure, what time?
  
• 我們會準時叫醒您。
  (Wǒmen huì zhǔnshí jiàoxǐng nín.)
  We’ll wake you on time.

4. Wi-Fi & Internet Issues

Guest:

• Wi-Fi 怎麼連？
  (Wi-Fi zěnme lián?)
  How do I connect to the Wi-Fi?

Staff response:

• Wi-Fi 是免費的。
  (Wi-Fi shì miǎnfèi de.)
  The Wi-Fi is free.
  
• 帳號和密碼在房卡套上。
  (Zhànghào hé mìmǎ zài fángkǎ tào shàng.)
  The username and password are on the key card holder.

5. Room Problems (Air-Conditioning, Noise, Cleanliness)

Guest:

• 房間有點冷 / 熱。
  (Fángjiān yǒudiǎn lěng / rè.)
  The room is a bit cold / hot.
  
• 房間有問題。
  (Fángjiān yǒu wèntí.)
  There’s a problem with the room.

Staff response:

• 不好意思，我們馬上幫您處理。
  (Bù hǎo yìsi, wǒmen mǎshàng bāng nín chǔlǐ.)
  Sorry about that. We’ll take care of it right away.
  
• 我幫您聯絡工程人員。
  (Wǒ bāng nín liánluò gōngchéng rényuán.)
  I’ll contact maintenance for you.

6. Directions & Transportation

Guest:

• 電梯在哪裡？
  (Diàntī zài nǎlǐ?)
  Where is the elevator?
  
• 可以幫我叫計程車嗎？
  (Kěyǐ bāng wǒ jiào jìchéngchē ma?)
  Can you call a taxi for me?

Staff response:

• 電梯在右邊。
  (Diàntī zài yòubiān.)
  The elevator is on the right.
  
• 可以，我幫您安排。
  (Kěyǐ, wǒ bāng nín ānpái.)
  Sure, I’ll arrange it for you.

7. Late Check-Out Requests

Guest:

• 可以延後退房嗎？
  (Kěyǐ yán hòu tuìfáng ma?)
  Can I have a late check-out?

Staff response:

• 我幫您確認一下。
  (Wǒ bāng nín quèrèn yíxià.)
  Let me check that for you.
  
• 可以延到下午一點。
  (Kěyǐ yán dào xiàwǔ yī diǎn.)
  You can check out at 1 p.m.

Why These Phrases Matter

Using polite, reassuring Chinese phrases helps:

• Reduce guest frustration
  
• Improve satisfaction and reviews
  
• Build trust with international guests
  
• Make your workday smoother

Even short responses show effort and professionalism.

Learn Hotel Chinese That Fits Real Shifts

To truly feel confident, practice matters. That’s where TutorABC Chinese helps hospitality professionals.

With TutorABC Chinese, hotel staff can:

• Practice real front desk role-plays
  
• Learn polite service expressions
  
• Improve listening for real guest requests
  
• Study flexibly around shift schedules

Start mastering practical Hotel Chinese today. Book a free trial class with TutorABC Chinese.

FAQ: Handling Common Chinese Guest Requests

1. Do hotel staff need to memorize all these Chinese phrases?

No. You don’t need to memorize everything at once. Start with the most common requests, extra towels, breakfast time, Wi-Fi, and room issues. Using polite response patterns repeatedly will help the phrases become natural over time.

2. What if I don’t fully understand a guest’s Chinese request?

It’s perfectly acceptable to ask politely for clarification. You can say:
「不好意思，請您再說一次。」 (Sorry, could you say that again?) or
「我幫您確認一下。」 (Let me check for you.)
Politeness and reassurance are more important than perfect language.

3. Is spoken Mandarin enough for hotel front desk work?Yes. For most front desk interactions, spoken Mandarin is far more important than reading or writing. Many hotel staff focus on listening and speaking first, which is the most practical approach for handling guest requests.